General Terms and Conditions

After booking, you will receive a reservation confirmation with payment details. Your reservation will be finalized upon receipt of your deposit (25% of the total amount, payable within 7 days). For bookings made 7 days or less before arrival, a 100% deposit is required! If the deposit is not received, we reserve the right to cancel this contract without further notice.

Standard cancellation policy: up to 3 months prior to cancellation: no cancellation fee; 3 months to 1 month prior to cancellation: 40%; 1 month to 1 week prior to cancellation: 70%; in the last week prior to cancellation: 90%

Should the holiday apartment become uninhabitable due to unforeseen environmental factors such as fire or water damage, the tenant will receive a full refund of the deposit already paid. In this exceptional case, the landlord is not obligated to provide alternative accommodation.

Complaints should be reported immediately so that improvements can be made.

Bookings are always subject to availability.

• Check-in is from 4 pm to 10 pm. In some cases, earlier check-in is possible; please contact us the day before.
• Please be sure to inform us of your expected arrival time.
• Check-out is by 10 am at the latest.

Pets are allowed upon request. Dogs and cats must not chew, scratch, or pee the furniture. Pets are not allowed on the couch or in the bed! €15 per pet per night, maximum 2 pets!

Please note that smoking is not permitted inside the house – however, it is welcome on the balcony.

The apartment key must not be given to anyone outside the household and must be returned upon departure. A fee of €150 will be charged for lost keys. If you arrive at a time when the landlord cannot hand over the key in person, it will be left in a key safe at the entrance before your arrival so that you can collect it.

One free parking space is available directly in front of the house. A second parking space next to the house is only possible upon prior written request and confirmation.

You can park your own bicycles free of charge under the carport.

The guest is liable for all damages caused by them, their travel companions, and any pets they bring. The landlord assumes no liability for personal belongings, money, or vehicles. Our provided appliances (washing machine, kitchen appliances, grill, etc.) are available free of charge. Use is at your own risk; the appliances must be checked for obvious defects before use and must not be used if any damage or defects are apparent. Damages caused by the tenant will be charged to the tenant in full. The tenant is liable for personal injury, property damage, and loss of the rented property and furnishings caused by them or their travel companions, provided that such damage exceeds normal wear and tear from careful use. Parents are liable for their children. The landlord assumes no liability for theft, fire, or water damage to the tenant's property.

Upon request, we are happy to provide a travel cot and highchair in the holiday apartment. The travel cot comes with a mattress, mattress cover, and bedding. A one-time fee of €30 per stay applies for the travel cot, and a one-time fee of €10 per stay applies for the highchair.

Vöcklabruck